Maison Furniture Terms and Conditions

It is always our intention at Maison to offer you an excellent service, however we must have some terms and conditions in the event of problems.

Descriptions

• We endeavour to give accurate and clear descriptions and measurements of our furniture at all times but these can be subject to change. Due to the limitations of the photography and the manufacturing process colours may vary from the examples shown.

Delivery times

• We will give you a guide to the expected delivery date for your furniture at the time of order, if it is not in stock. But please be advised that this is beyond our control and delivery times can change at anytime.
• There is no guaranteed delivery date. We will not give discounts to compensate for delayed deliveries.
• We will of course to the best of our knowledge keep you informed of any changes as we know them. We want you to have a positive experience with Maison. Occasionally we have some delays on furniture arriving, due to our supplier delays and this is beyond our control.
• If we cannot supply the item you ordered we will refund your deposit.

Payments

• A deposit of 25% is required to secure an order.
• All items must be paid in full, prior to delivery including the appropriate delivery charge.

Delivery

• We charge for delivery based on distance from our stores, not the number of items – up to a maximum of 5 items.
• Any delivery over 5 items will be charged accordingly to reflect the extra time required to deliver a larger order, we will agree this with you at the time of your order.
• All items will be delivered, unwrapped and placed in your chosen location.
• All beds, tables and furniture will be assembled ready to use, no extra charge will be made.
• With the exception of some furniture that needs to be dismantled and reassembled at your house due to access problems. If we find this to be necessary (and this is possible) we will charge an hourly rate for this service.
• If this service has not been pre-booked we reserve the right to reschedule this delivery and will charge a second delivery charge equivalent to the first one to help cover our costs of redelivery.
• We will aim to deliver at a convenient day and time (in the morning or the afternoon) slots.
• We are not obliged to deliver on any exact day and time you specify.

Cancellations

• Any furniture order can be cancelled within 7 days of the order and your 25% deposit will be returned.
• We are not obliged to return your deposit if you change your mind beyond this time.
• We will endeavour to suggest suitable alternatives OR a credit note may be issued but this is wholly at our discretion.

Returns: damaged items

• Returns will only be accepted in the case of damage when found at the time of delivery
• The furniture must be unwrapped and checked at this time. If your furniture is found to be damaged we will replace the item and redeliver it to you as soon as possible.
• VERY IMPORTANT- If you decide to accept the furniture wrapped and /or not placed in your chosen location, we are NOT obliged to honour any claims for damages after the delivery date.

Returns if you change your mind, Or if the item does not fit

• If you change your mind when you receive your furniture we are NOT obliged to accept a return.
• It is your responsibility to ensure the item(s) you order will either fit into your chosen location and/or we are able to deliver it, bearing in mind; access through doors, up stairs and around corners without unreasonable requests that might damage the furniture or your walls!
• We will always try to help, but If the furniture will not fit we are not obliged to accept the return at any stage.
• On occasion we will at our discretion agree to take the furniture back, but we will levy a charge of the 25% DEPOSIT AND A COLLECTION CHARGE equivalent to your first delivery charge. We will then issue a credit note for the difference between your 25% deposit and your full payment.
• It is not our obligation to find you a suitable alternative. We are confident with our large choice of furniture that there are many alternative options for you to choose.

Faulty goods

• If you find your furniture to be faulty (examples might be: a hinge breaking, a small crack appearing) and this is very rare, we will endeavour to repair the problem or offer a replacement if this is not possible.
• We are not responsible for faults due to, water damage, unusual variations in temperature, colour fading due to heat or sunlight or normal wear and tear, your own personal damage or beyond a limit of one year from the date of purchase.