Payment & Security

Payment methods

Card Payments

We accept the following credit and UK debit cards: Visa, Mastercard, Delta, Maestro, Solo and Visa Electron. We do not currently accept American Express.

Payment is taken in full once you have confirmed your order and completed the checkout process.

All credit and debit card transactions are subject to validation checks and are authorised by the card issuer. If the issuer of your card refuses to authorise payment to us, we will not be liable for any delay or non-delivery of your order. No orders will be accepted or processed without a valid card payment in the name of the registered cardholder.

Gift Vouchers

You can pay using Maison gift vouchers that have been purchased on-line. If your order value is greater than the amount on the gift voucher, you can use a debit or credit card to pay the balance. If you do not spend the full value of the voucher, the remaining credit will be stored against that specific voucher code and can be used against your next purchase.

If you wish to use a gift voucher that was purchased in one of our stores, please contact Customer Services on 020 8940 0230.



Secure Shopping With Us

We take the privacy and security of your payment and personal details very seriously.

When you shop with us, our secure server encrypts all of your personal information, including name, address and credit card information. We use SagePay which are an industry leader in secure internet transactions and are used by thousands of other UK businesses for transaction security.

To give you even more confidence when shopping on-line, we use Verified by Visa and Mastercard SecureCode. These services enhance your existing card account against unauthorised use.

Industry leading transaction Security

All transaction information passed between our website and the SagePay Payment System is encrypted using 128-bit SSL certificates. No cardholder information is ever passed unencrypted so you can be completely secure in the knowledge that nothing passed to SagePay can be examined, used or modified by any third parties attempting to gain access to sensitive information.

Once on the SagePay system, all sensitive data is secured using internationally recognised 256-bit encryption standards. The encryption keys are held on state-of-the-art, tamper proof systems making them all but impossible to extract. The data they hold is extremely secure and they are regularly audited by the banks and banking authorities to ensure it remains so.

Employee access

No individuals within our company or SagePay are able to decrypt transaction information or cardholder data. Their systems only allow access to their most senior staff and only in extenuating circumstances (such as investigations of Card Fraud by the Police). Your card information is secure even from their own employees because the systems never display the full card numbers, even on administration screens.


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